Privacy Policy

Privacy Notice


Zest Care Homes Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our Service Users and their families and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us

Zest Care Homes Limited.

Registered in England under company number 06315771

Registered address: 2nd Floor, 16 High Street Yarm, TS15 9AE

Data Protection Officer: Sophie Peart.

Email address:

Telephone number: 01325 288803.

Postal Address:  2nd Floor, 16 High Street, Yarm, Cleveland, TS15 9AE

We areregulated by the Care Quality Commission (England) and the Regulation and Quality Improvement Authority (Northern Ireland)

  • What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  • What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

  • What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
    1. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
      1. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
      1. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact ususing the details in Part 11 to find out more.
      1. The right to restrict (i.e. prevent) the processing of your personal data.
      1. The right to object to us using your personal data for a particular purpose or purposes.
      1. The right to data portability. This means that, if you have provided personal data to us directly, and we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
      1. Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  • What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;
  • Date of birth;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Finance and payment information;
  • Religious preferences
  • Information about your preferences and interests;
  • Information about your physical and mental health.

Your personal data is also obtained from the following third parties:

  • Health information from your healthcare providers such as hospitals or GPs;
  • Records from any previous residential provider such as another care home.
  • How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, or one made on your behalf, because you have consented to our use of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Supplying ourresidential care home servicesto you. Your personal details are required in order for us to enter into a contract with you or with a local authority on your behalf.
  • Personalising and tailoring ourresidential care homeservices
  • Managing your account with us.
  • To create a safe environment for you, your visitors and our employees by using monitored CCTV cameras.

 Weuse the following automated systems for carrying out certain kinds of profiling. If at any point you wish to query any action that wetake on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact usto find out more using the details in Part 11.

  •  The following automated profiling may take place:
    • In communal areas and in certain private bedrooms (where explicit written consent is received) we use a monitored CCTV system to monitor changes in behaviour, activities or other changing information to ensure the safety and well-being of you, your visitors and our employees along with the prevention and detection of crime.
  • How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • CCTV audio and video footage will be kept for around 30 days (but up to 90 days if we request this) unless an untoward incident has occurred and this has been notified to the relevant regulatory authorities. The remainder of your data will be retained for seven (7) years at the request of our insurer.
  • How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

  • Do You Share My Personal Data?

Wemay share your personal data with other companies in our group for accounting and finance purposes. This includes ourholding company and its subsidiaries.

We may sometimes contract with the following third parties to supply services to you on our behalf or to allow them to contract with us on your behalf. In some cases, those third parties may require access to some or all of your personal data that wehold.

  • Cloudview Limited store and process the data from the monitored CCTV cameras installed at the home, they are located in the UK and their servers are within the EEA.
  • Local authorities and the relevant regulators will often require information sharing about the services we provide to you.

If any of your personal data is required by a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

Wewill respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Sophie Peart:

Email address:

Telephone number: 01325 288803

Postal Address: 2nd Floor, 16 High Street, Yarm, TS15 9AE.

  1. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.